Emergency guides · direct answers first
What to do after water damage, right now
Each guide below matches one emergency situation and leads with the direct answer: what to do first, what not to do, and when to call. If your situation is active, read the first steps, then call the emergency line at (248) 617-0738 so the professional response starts while you work.
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Emergency guide
House Flooded
Your house flooded. Do this right now: stay safe, stop the water if you can, move valuables, document damage, ...
Read the guideEmergency guide
Burst Pipe
A pipe burst in your home or business. Shut off the main valve, protect valuables, document the damage, and ca...
Read the guideEmergency guide
Flooded Basement
Your basement is flooding. Stay out of the water, check the source, protect stored items, and call for pump-ou...
Read the guideEmergency guide
Washing Machine Overflow
Your washing machine overflowed. Shut off the supply lines, unplug safely, dry the floor, and call if water re...
Read the guideEmergency guide
Dishwasher Leak
A dishwasher is leaking under the unit or flooding the kitchen. Shut it off, find the source, dry the floor, a...
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Water Heater Leak
Your water heater is leaking or burst. Shut off the cold supply and the power or gas, drain carefully if it is...
Read the guideEmergency guide
Toilet Overflow
A toilet overflowed. Shut the fixture valve, stop flushing, clean with care, and treat it as contaminated wate...
Read the guideEmergency guide
Roof Leak
Your roof is leaking. Put a bucket under the drip, protect valuables, document the stain, and call for ceiling...
Read the guideEmergency guide
Sump Pump Failure
Your sump pump failed and the basement is filling with water. Call for emergency pump-out and check the power ...
Read the guideEmergency guide
Sewage Backup
Sewage backed up into your home. Stay out of the water, keep children and pets away, ventilate, and call for p...
Read the guideEmergency guide
Storm Water Damage
A storm flooded or damaged your property. Stay safe, document damage, start mitigation quickly, and call for e...
Read the guideEmergency guide
Ceiling Water Damage
Ceiling stains, bubbling paint, or a sagging spot after a leak. Protect the room, relieve water weight if need...
Read the guideEmergency guide
Wet Drywall
Drywall got wet after a leak or flood. How long it can be saved depends on water category and drying speed. Le...
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Wet Carpet
Wet carpet after a leak or flood: clean water can often be extracted and dried, contaminated water means repla...
Read the guideEmergency guide
Water Under a Hardwood Floor
Water under hardwood floors causes cupping, buckling, and gapping. Fast professional drying can save them. Cal...
Read the guideDidn't find your situation?
The emergency line is the right place for any water emergency, whether or not it matches a guide. Describe what happened and the specialist on the line will tell you what to do next and which response applies to your area.
(248) 617-0738Emergency assistance
Situation is active right now?
Stop reading and make the call. The line is staffed 24/7, and the first steps in the guide will happen faster with a professional on the phone.
(248) 617-0738 / 24/7 emergency assistance