Restoration service · 24/7 emergency response
Burst Pipe Water Damage
Burst pipe water damage happens when a supply line, frozen pipe, or plumbing connection fails and releases pressurized water into the home. Because supply lines push a lot of water quickly, the damage can be severe within minutes. Shut off the main valve if you can, then call us now for emergency extraction and drying.
What this service involves
A burst supply line is one of the most urgent water losses
A homes supply line runs at household water pressure, so a rupture can release gallons per minute into walls, ceilings, and floors. The damage is not just the puddle you can see: water travels along joists, drops through floors, and soaks insulation and drywall in rooms you may not even know are affected.
Metro's burst pipe response assumes the damage is bigger than it looks. The crew confirms the source is stopped, maps the water's path with moisture detection, extracts what they find, and sets up drying that reaches into wall cavities and under flooring. Documentation of the date, response, and moisture readings supports your burst pipe claim.
- Emergency response when a pipe bursts
- Moisture mapping beyond the visible leak
- Wall cavity and under-floor extraction
- Documented drying for your claim
- Same-day response for active leaks
What a professional burst pipe water damage job includes
Frozen pipe focus
Cold-weather failures are handled from the first assessment, with thawing guidance.
Rapid extraction
Pressurized leaks mean fast extraction from floors, walls, and ceiling cavities.
Leak-path detection
Moisture detection traces where the water traveled beyond the visible area.
Cavity drying
Wall cavities and subfloors get targeted drying to a verified dry standard.
Claim support
Dates, photos, and readings document the burst for your insurance claim.
The process
How burst pipe water damage works at Metro
From the first call to the final check, every job follows the same disciplined sequence.
- 01
Stop the water
If safe, shut off the main water valve or the appliance shutoff before calling.
- 02
Report the burst
The dispatcher confirms the situation, and the crew routes to the property.
- 03
Trace the water
Technicians map where water traveled using moisture detection equipment.
- 04
Extract and dry
Standing water is removed and cavity drying is set up the same day.
- 05
Document and restore
Moisture readings and repair work are documented for you and your carrier.
When to call
When should you call about burst pipe water damage?
Call the moment a pipe bursts or you discover a leak that has been running. If you hear water running inside a wall, see ceiling stains spreading, or come home to wet floors, the pipe may have failed, and the response should start immediately.
(248) 617-0738- A pipe burst or is spraying visibly
- Water is running inside walls or ceilings
- You came home to wet floors after freezing weather
- A supply line or connection is leaking steadily
Straight answers
Burst Pipe Water Damage questions, answered directly
What should I do first when a pipe bursts?
Shut off the main water valve immediately, then shut off power to the affected area if it is safe and the floor is not flooded. Move valuables out of the water, photograph the damage, and call a restoration company. Fast extraction and drying limit how much of the home is lost.
Are burst pipes covered by homeowners insurance?
Sudden and accidental water damage from a burst pipe is often covered by standard homeowners policies, including damage to the home and sometimes personal property. Coverage still depends on your policy, exclusions, and carrier determination, so confirm with your adjuster.
How do I know where the water went?
Water follows gravity, framing, and gaps: it drops through floors, runs along joists, and soaks insulation and drywall. Technicians use moisture meters and thermal imaging to trace the path, because the visible stain is rarely the full story.
Emergency assistance
Need burst pipe water damage help right now?
Active water damage moves fast. One call connects you with the restoration response available in your area.
(248) 617-0738 / 24/7 emergency assistance